[Effective as of 01/01/2025]
Privacy Policy
TL;DR
This summary is here to make the important parts easier to understand. The full Privacy Policy below explains the details.
- We collect only the information needed to provide, secure, improve, and support Melodic Mind.
- You own the music, recordings, lyrics, projects, files, and other creative content you create or upload.
- We never sell your personal information.
- We use trusted service providers for hosting, authentication, storage, subscriptions, analytics, cloud processing, payments, email, and security.
- Some features process your files in the cloud or with AI only when you choose to use those features.
- You can permanently delete your account and associated personal information at any time from the Account page within the Service.
- You can contact us at any time to exercise your privacy rights or ask questions about how your data is handled.
1. INTRODUCTION
Melodic Mind (the “Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you access or use our websites, apps, software, tools, content, and related services.
For purposes of this Privacy Policy, “Site” refers to the Company’s website or app page, which can be accessed at https://melodic-mind.com. “Service” refers to the Company’s websites, apps, software, tools, content, and related services. “You” refers to you as a user of the Site or Service.
By accessing or using the Service, you agree to this Privacy Policy and our Terms of Use .
2. INFORMATION WE COLLECT
We collect information in the following categories, depending on how you use the Service.
Account Information
If you create an account, we may collect information such as your name, nickname, email address, profile photo URL, login provider, user ID, and authentication-related information.
Creative Content and Files
If you create, upload, save, process, or sync content through the Service, we may collect and store the content needed to provide those features. This may include music projects, recordings, audio files, video files, lyrics, notes, presets, stems, generated files, exports, metadata, and related project data.
Purchases and Subscription Information
If you make a purchase or start a subscription, we may receive information needed to verify and manage your access, such as product ID, subscription status, purchase date, renewal status, transaction identifiers, platform, and entitlement information. Payments are processed by Apple, Google, or other payment providers. We do not store your full credit card details.
Usage and Analytics Information
We may collect information about how the Service is used, such as pages or screens viewed, features used, session events, clicks, device type, browser type, operating system, app version, referring pages, approximate location based on IP address, error logs, crash data, performance data, and general interaction data.
Device and Technical Information
We may collect technical information such as IP address, device identifiers, browser information, operating system, app version, language settings, time zone, network information, diagnostics, and security-related logs.
Communications
If you contact us, request support, respond to emails, or provide feedback, we may collect your email address, message content, attachments, and any other information you choose to provide.
Local Storage and Cookies
We may use cookies, local storage, IndexedDB, OPFS, native app storage, or similar technologies to keep you signed in, save preferences, support offline or local project functionality, improve performance, remember settings, and analyze usage.
3. HOW WE USE INFORMATION
We use information to:
- provide, operate, maintain, and improve the Service;
- create and manage user accounts;
- sync, save, process, and restore your projects and creative content;
- verify purchases, subscriptions, credits, and feature access;
- provide customer support and respond to requests;
- send account, security, purchase, product, and service-related messages;
- send marketing or promotional messages, where allowed and with opt-out options;
- analyze usage, performance, errors, and product experience;
- detect, prevent, and respond to fraud, abuse, security issues, and technical problems;
- comply with legal obligations and enforce our Terms of Use.
4. AI-ASSISTED AND CLOUD PROCESSING FEATURES
Some features may process audio, video, text, or project data in the cloud or through AI-assisted systems. These features may include transcription, stem separation, audio cleanup, mastering, generation, analysis, or other creative tools.
When you use these features, the content you submit may be processed by us or by trusted service providers solely to provide the requested functionality, maintain the Service, improve reliability, prevent abuse, or comply with legal obligations.
You should only upload or process content that you have the right to use.
5. HOW WE SHARE INFORMATION
We do not sell your personal information. We may share information only in the situations described below.
Service Providers
We may share information with trusted providers that help us operate the Service, including hosting, authentication, database, storage, analytics, crash reporting, payments, subscriptions, cloud processing, email delivery, customer support, content delivery, and security providers. These providers may process information only as needed to provide services to us.
App Stores and Payment Providers
Purchases and subscriptions made through Apple, Google, or another payment provider are handled by that provider. We may receive purchase and entitlement information from them, but their processing of payment information is governed by their own privacy policies and terms.
Legal, Safety, and Security Reasons
We may disclose information if we believe it is reasonably necessary to comply with applicable law, legal process, enforceable governmental requests, enforce our Terms of Use, investigate potential violations, protect the rights, property, or safety of users or the public, or detect and prevent fraud, abuse, or security issues.
Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business or assets, information may be transferred as part of that transaction.
6. THIRD-PARTY SERVICES
The Service may include links, integrations, software, content, or services provided by third parties. Third-party services have their own privacy policies and practices. We are not responsible for the privacy practices of third-party services.
7. DATA RETENTION
We retain personal information only for as long as necessary to provide the Service, maintain your account, comply with legal obligations, resolve disputes, enforce our agreements, prevent fraud and abuse, and support legitimate business purposes.
You can permanently delete your account at any time from the Account page within the Service. Deleting your account permanently removes your account and associated personal information from our active systems within a reasonable period, except where we are required or permitted by law to retain certain information for legal, tax, fraud prevention, security, backup, dispute resolution, or other legitimate business purposes.
8. HOW WE PROTECT INFORMATION
We use reasonable technical, organizational, and administrative measures designed to protect your information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encryption, access controls, secure infrastructure, authentication protections, monitoring, and other security practices.
No online service can guarantee absolute security. You are responsible for keeping your login credentials secure and for using the Service responsibly.
9. YOUR RIGHTS AND CHOICES
Depending on where you live, you may have the right to access, correct, update, export, restrict, object to, or delete your personal information. You may also have the right to withdraw consent where processing is based on consent.
You can permanently delete your account at any time from the Account page within the Service. This deletes your account and associated personal information from our active systems, except where we are required or permitted by law to retain certain information.
If you cannot access your account or would like assistance exercising your privacy rights, you may contact us at support@melodic-mind.com . We may need to verify your identity before completing certain requests.
You can opt out of promotional emails by using the unsubscribe link in the email or by contacting us directly. You may still receive important non-promotional messages related to your account, purchases, security, or the Service.
10. CHILDREN’S PRIVACY
The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will delete it as soon as reasonably possible. If you believe we have collected such information, please contact us at support@melodic-mind.com .
11. INTERNATIONAL USERS
The Service may be operated from Israel and may use service providers located in other countries. Your information may be processed and stored in countries other than your country of residence, where data protection laws may differ. When required, we use appropriate safeguards for international transfers.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. If we make material changes, we may notify you by posting a notice, updating the effective date, sending an email, or using another reasonable method. Your continued use of the Service after the updated Privacy Policy becomes effective means you accept the updated Privacy Policy.
13. CONTACT US
If you have questions about this Privacy Policy or our privacy practices, please contact us at support@melodic-mind.com .
Last Updated: 01/01/2025